We pay attention to the quality of product and services, so we check product before sending out.
How to deal with, If the item is defective?
We are sorry that the item is defective. We will sort it out actively but we also need your help.
First: If the item is defective, please notify us within 3 days of delivery.
Second: please take the picture of the item is defective, send pic to e-mail:email@example.com Pls remark the order number and item number on e-mail., so that we could feedback to our QC Director, after check and agree, we will add new one to your next order for free.
Third: All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensate for the loss of customers. After evaluation, we will offer you some discount on the next order.
We don't accept return/exchange if there is no quality problem.
Size and material
About the size: to insure proper sizing please measure before purchase please take it for reference before shopping .
About material: we have material description please check before shopping, if more information is needed, pls contact our service.
1. We ship all over the world. Just buy and enjoy our great service, we ship direct to your door.
2. Our handling time is 7-14 business days after your payment has been processed, a tracking number (if applicable) will be provided to you after that. Shipping fees depend on the weight of your items along with the destination. We try to charge very low shipping fees for our customers to save you money.
3.Flat Rate Shipping takes about 10 to 30 business days to reach most destinations or countries in the world. However, regional variations apply which are out of our control so we kindly ask our customers to be patient.
a) For USA, Canada, Australia customers, it takes about 10 to 20 business days.
b) For United Kingdom, France, Germany, Italy, Spain, and most other Europe Countries, it may take 15 to 35 business days.
c). For customers in South America, it may take 25 to 45 business days.
d). For other countries, it may take 15 to 45 business days.
4. For Standard Shipping, it usually takes 10-30 business days to most destination countries in the world. The tracking number will usually be trackable on the respective courier website 3 to 5 days after we have shipped the goods. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control so we kindly ask our customers to be patient. Also all shipping may take longer due to holidays we ask that you please be patient.
5. Processing time: In order to guarantee the quality of products, Chocolatebarbieff.wix.com has to prepare your goods before they are shipped out. We perform strict quality control on the products and carefully package your items.